Refund & Return Policy | Trend Street Shop

Return Policy and Refund Conditions

At Trend Street Shop, customer satisfaction is our top priority. If you receive a product with any issues, you may request a return or refund under the conditions outlined below.

Eligibility for Refunds and Returns

✅ Damaged or Defective Products: If you receive a product that is broken, defective, or unusable, you may request a return. Clear photos of the product and packaging are required.

✅ Incorrect Product Sent: If the received product does not match your order (wrong model, color, size, or features), you are eligible for a replacement or refund.

✅ Lost Package in Transit: If your order does not arrive within the estimated shipping time, you may request a refund. (Delays caused by customs or unforeseen circumstances are not eligible.)

✅ Poor Product Quality: If the product does not match the description and images provided on our website, you can request a return.

Non-Refundable and Non-Returnable Conditions

❌ Change of Mind: Returns are not accepted if you change your mind after receiving the order.
❌ Incorrect Address Provided by Customer: Customers are responsible for entering the correct shipping address at checkout.
❌ Unforeseen Delays: Delays due to official holidays, customs processing, or natural disasters do not qualify for refunds.

How to Request a Return or Refund

🔹 Submit your request within 7 days of receiving the order.
🔹 Provide clear photos or videos of the defective or incorrect product.
🔹 Our support team will review your request and respond within 3-5 business days.

Refund Processing Time

💰 Once your request is approved, the refund will be processed within 3-7 business days to your original payment method.

Contact Us

📧 Support Email: support@trendstreetshop.com
📞 Phone Number: +1 (XXX) XXX-XXXX